We specialize in addressing risks and optimizing performance to achieve goals, at the intersection of the complex system and the people doing the work. Achieving these objectives is only made possible with the understanding that (a) adaptive capacity builds resilience. (b) resilience builds robust systems, (c) safety is always a concern, and reliability risk is always present in a complex system, and (d) that the human is the most adaptable component within any system.
Build adaptive capacity in workers and the processes supporting them
Detect and separate the performance signals from the noise
Identify and implement high impact resilience practices and integrate those findings into work design
Recognize the impacts of upstream influences on the downstream work and workers
Deal effectively with reliability risks and safety concerns
Set the workers up for success
The most satisfying part of our work is when our clients create and sustain their own successful human performance communities of practice.